WordPress Hosting Support Services

Troubleshoot and fix theme errors in WordPress

• Enable logs and/or WordPress debug mode to diagnose the issue
• Attempt to resolve the issue if the website or logs reveal a theme related error

Troubleshoot and fix WordPress plugin errors

• Enable logs and/or WordPress debug mode to diagnose the issue.
• Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.

Troubleshoot and fix WordPress contact form errors

• Troubleshoot and fix issues for 1 contact form
• Configure the proper mail settings in a contact form
• Ensure the proper short code has been placed on your contact page

Fix WordPress database connection strings

• Update database connection information in WordPress configuration
  • Reconnect a WordPress database and files

Unable to sign in to WordPress

• Troubleshoot issues preventing a login to the WP Admin dashboard
• Fix login issues. Examples:
  • Update a user's email address, so a password reset is possible
  • Correct an admin user's privileges
  • Create a new Admin user
  • Reset failed login attempts
  • Disable plugins preventing login
  • Remove unwanted users
  • Replace missing wp_users database table

Troubleshoot and fix WordPress image issues

• Troubleshoot and fix issues preventing images and thumbnails from properly displaying
• The missing images must be provided, or already be uploaded on the hosting account

Troubleshoot and fix a media upload error in WordPress

• Diagnose and fix errors when uploading media within WordPress Dashboard
• Diagnose and fix issues preventing media from properly displaying in the WordPress library

Troubleshoot and fix 404 error, broken links, or redirect issues

• Run a scan to identify broken links.
• Attempt to fix the root cause of broken internal links.
• Unlink and list external broken links (if any).

Troubleshoot and fix WordPress core file errors

• Troubleshoot issues related to the WordPress Core files
• Fix Core file issues. Examples:
  • Correct failed WordPress version updates
  • Replace WordPress core files

Troubleshoot and fix a WordPress "white screen of death"

• Troubleshoot and fix a WordPress site that resolves to a blank white page

Troubleshoot and fix a WordPress internal server error

• Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error

Customize a theme in WordPress

Each modification along with 1 revision will consume 1 credit.

• Fix text formatting/alignment
• Update text (phone number, address, company name, etc)
• Swap images
• Add plugin shortcode or google analytics tracking ID to a page
• Modify 1 of the following for a theme:
  • Header
  • Sidebar
  • CSS
  • Background
  • Menu

Change a page element in WordPress

Each modification along with 1 revision will consume 1 credit.

• Add, remove or replace text, a picture or a link
• Add, remove or replace social media icons
• Add, remove or replace a newsletter opt-in
• Add or remove an author box to the blog posts

Add a favicon to your WordPress site

• Add a Favicon using the provided image
• Convert image to proper format

Check Google indexing

• **Check for and report on the following for 1 site:
  • Confirm WordPress is not blocking search engines from crawling the site
  • URL Canonicalization
  • Appropriate title pixel length
  • Appropriate description length test
  • Sitemap
  • Robots.txt file
  • Home page image descriptions

Performance report for WordPress

• Check for and report on the following:
  • Website load time
  • Number of active and inactive plugins and details about any problematic/conflicting plugins
  • Site size
  • Number of external scripts
  • PHP 7 Compatibility of plugins and themes

Optimize WordPress database

• Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site

Optimize images in WordPress

• Reduce the load time of a site by reducing the size of images without affecting their quality

Preventing WordPress comment spam

• Install comment spam prevention plugin.
  • Add a CAPTCHA
  • If you do not have one in mind we will install Akismet
• Modify discussion settings
  • Examples:
    • Add requested items to comment blocklist
    • Disable comments for the entire site
    • Disable trackbacks for the entire site
    • Disable comments on old posts
    • Limit number of links in comments
• Remove all comments, either active or pending upon request
• Disable comments or trackback on individual pages (up to 5)
• Disable external comment requests

Remove bulk comments in WordPress

• Remove all comments
• Remove all comments from a specific user
• Remove all comments by unregistered users
• Remove all comments before a certain date

Install or activate a theme in WordPress

• Install and activate 1 theme from the WordPress catalog
• Install and activate 1 custom theme
• Install and activate 1 purchased theme
• Remove unwanted themes

Update a theme in WordPress

• Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
  • If none are specified, we will update the currently active theme.
• Manually update one theme.
  • Example: A new version of a custom theme, which you provide to us.

Install or activate a plugin in WordPress

• Install and activate 1 plugin from the WordPress catalog
• Install and activate 1 custom plugin
• Install and activate 1 purchased plugin
• Remove unwanted plugins

Update a WordPress plugin

• Update any number of installed plugin(s) to the current live release using WordPress Dashboard
  • You must specify which plugin(s) to update.
• Manually update 1 plugin
  • Example: A new version of a custom plugin, which you provide to us

Update WordPress to a new version

• Update WordPress to the latest available stable version
  • This service cannot be performed on Managed WordPress hosting

Improve WordPress security

• Install and set up the Sucuri plugin, and configure the following:
  • Automatically update WordPress to the latest version
  • Make the WordPress version private
  • Remove WordPress readme file
  • Limit login attempts
  • Disable theme and plugin editing in WordPress
  • Block PHP files in wp-content, wp-includes, and uploads directories
• Disable directory indexing and remote posting
  • Disable directory browsing
  • Disable xml-rpc

Set up Wordpress Redirect

• Redirect from HTTP to HTTPS
• Custom Redirect(s)
  • You must specify which redirect(s) are needed (up to 5)

WordPress config file changes

• Enable a specified PHP module installed on the Hosting (up to 5)
• Modify the value of a PHP setting (up to 5)
  • Change upload limit for a WordPress site (PHP setting)
  • Change memory limits to reduce timeouts (PHP setting)
• Enable or disable debug mode
• Disable wp_cache
• Generate WordPress configuration file Authentication Keys
• Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request.

Update, activate or reset WordPress permalinks

• Update WordPress permalinks to any of the predefined styles or a custom style
• Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.

Set up Google Analytics

• Link a Google Analytics to a WordPress site.

Install a comment system in WordPress

• Install the Disqus comment system plugin, or your preferred plugin
• Instructions provided to import comments from standard WordPress system

Unzip a zip file on your hosting account

• Unzip a .zip file to a specified folder on the hosting account

Import or export WordPress database

• Import 1 WordPress database from a backup (.sql file) to the specified database
• Export 1 WordPress database, and place the file into the hosting account

Move or Copy WordPress files to another folder

• Move WordPress files to another folder
  • We will update the site and home URLs to match the new location
• We will update the site and home URLs to match the new location
  • Additional services may be required to create a functional copy of your site

Install WordPress

• Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.

Create and activate a child theme in WordPress

• Create and activate a child theme

Database find and replace

• Update up to 5 of the following for a WordPress site:
  • Domain
  • Database table prefixes
  • Replace other information
    • "Information" Example: Update the company name, phone number, etc, across all pages and posts

Change the domain in WordPress

• Update the domain in WordPress
• Search/Replace of old domain with new domain to ensure functionality