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WordPress Hosting Support Services

WordPress Hosting Support Services

There's nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress Hosting site, give our experts a call. They're here to help and can quickly get you back on track.

Not sure what to request? That's ok, just contact our support and we can assist.

Note: Each service in the catalog costs only one credit from your subscription. However, the nature of a request or issue could require combining multiple services, and therefore require multiple credits.

Application Issues


Troubleshoot and fix theme errors in WordPress
This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error
Troubleshoot and fix WordPress plugin errors
This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.
Troubleshoot and fix WordPress contact form errors
This service includes:
  • Troubleshoot and fix issues for 1 contact form
  • Configure the proper mail settings in a contact form
  • Ensure the proper short code has been placed on your contact page
Fix WordPress database connection strings
This service includes:
  • Update database connection information in WordPress configuration
    • Reconnect a WordPress database and files
Unable to sign in to WordPress
This service includes:
  • Troubleshoot issues preventing a login to the WP Admin dashboard
  • Fix login issues. Examples:
    • Update a user's email address, so a password reset is possible
    • Correct an admin user's privileges
    • Create a new Admin user
    • Reset failed login attempts
    • Disable plugins preventing login
    • Remove unwanted users
    • Replace missing wp_users database table
Troubleshoot and fix WordPress image issues
This service includes:
  • Troubleshoot and fix issues preventing images and thumbnails from properly displaying
  • The missing images must be provided, or already be uploaded on the hosting account
Troubleshoot and fix a media upload error in WordPress
This service includes:
  • Diagnose and fix errors when uploading media within WordPress Dashboard
  • Diagnose and fix issues preventing media from properly displaying in the WordPress library
Troubleshoot and fix 404 error, broken links, or redirect issues
This service includes:
  • Run a scan to identify broken links.
  • Attempt to fix the root cause of broken internal links.
  • Unlink and list external broken links (if any).
Troubleshoot and fix WordPress core file errors
This service includes:
  • Troubleshoot issues related to the WordPress Core files
  • Fix Core file issues. Examples:
    • Correct failed WordPress version updates
    • Replace WordPress core files
Troubleshoot and fix a WordPress "white screen of death"
This service includes:
  • Troubleshoot and fix a WordPress site that resolves to a blank white page
Troubleshoot and fix a WordPress internal server error
This service includes:
  • Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error

Appearance


Customize a theme in WordPress
This service includes:

Each modification along with 1 revision will consume 1 credit.

  • Fix text formatting/alignment
  • Update text (phone number, address, company name, etc)
  • Swap images
  • Add plugin shortcode or google analytics tracking ID to a page
  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu
Change a page element in WordPress
This service includes:

Each modification along with 1 revision will consume 1 credit.

  • Add, remove or replace text, a picture or a link
  • Add, remove or replace social media icons
  • Add, remove or replace a newsletter opt-in
  • Add or remove an author box to the blog posts
Add a favicon to your WordPress site
This service includes:
  • Add a Favicon using the provided image
  • Convert image to proper format

Reporting


Check Google indexing
This service includes:
  • **Check for and report on the following for 1 site:
    • Confirm WordPress is not blocking search engines from crawling the site
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Sitemap
    • Robots.txt file
    • Home page image descriptions
Performance report for WordPress
This service includes:
  • Check for and report on the following:
    • Website load time
    • Number of active and inactive plugins and details about any problematic/conflicting plugins
    • Site size
    • Number of external scripts
    • PHP 7 Compatibility of plugins and themes
Whenever possible, we will recommend follow-up services to help improve performance

Optimization


Optimize WordPress database
This service includes:
  • Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
Optimize images in WordPress
This service includes:
  • Reduce the load time of a site by reducing the size of images without affecting their quality
Preventing WordPress comment spam
Choose 1 of the following tasks:
  • Install comment spam prevention plugin.
    • Add a CAPTCHA
    • If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blocklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests
Remove bulk comments in WordPress
Choose one of the following:
  • Remove all comments
  • Remove all comments from a specific user
  • Remove all comments by unregistered users
  • Remove all comments before a certain date

Maintenance


Install or activate a theme in WordPress
Request 1 of the following tasks:
  • Install and activate 1 theme from the WordPress catalog
  • Install and activate 1 custom theme
  • Install and activate 1 purchased theme
  • Remove unwanted themes
Update a theme in WordPress
Request 1 of the following tasks:
  • Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
    • If none are specified, we will update the currently active theme.
  • Manually update one theme.
    • Example: A new version of a custom theme, which you provide to us.
Install or activate a plugin in WordPress
Choose 1 of the following tasks:
  • Install and activate 1 plugin from the WordPress catalog
  • Install and activate 1 custom plugin
  • Install and activate 1 purchased plugin
  • Remove unwanted plugins
Update a WordPress plugin
Choose 1 of the following tasks:
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A new version of a custom plugin, which you provide to us
Update WordPress to a new version
This service includes:
  • Update WordPress to the latest available stable version
    • This service cannot be performed on Managed WordPress hosting
Improve WordPress security
Choose 1 of the following tasks:
  • Install and set up the Sucuri plugin, and configure the following:
    • Automatically update WordPress to the latest version
    • Make the WordPress version private
    • Remove WordPress readme file
    • Limit login attempts
    • Disable theme and plugin editing in WordPress
    • Block PHP files in wp-content, wp-includes, and uploads directories
  • Disable directory indexing and remote posting
    • Disable directory browsing
    • Disable xml-rpc

Management


Set up Wordpress Redirect
Choose 1 of the following tasks:
  • Redirect from HTTP to HTTPS
  • Custom Redirect(s)
    • You must specify which redirect(s) are needed (up to 5)
WordPress config file changes
Choose 1 of the following tasks:
  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
    • Change upload limit for a WordPress site (PHP setting)
    • Change memory limits to reduce timeouts (PHP setting)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request.

Update, activate or reset WordPress permalinks
Choose 1 of the following:
  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.
A web.config or .htaccess file will be edited or created based on the request.
Set up Google Analytics
This service includes:
  • Link a Google Analytics to a WordPress site.
Install a comment system in WordPress
This services includes:
  • Install the Disqus comment system plugin, or your preferred plugin
  • Instructions provided to import comments from standard WordPress system
Unzip a zip file on your hosting account
This service includes:
  • Unzip a .zip file to a specified folder on the hosting account
Import or export WordPress database
Choose 1 of the following:
  • Import 1 WordPress database from a backup (.sql file) to the specified database
  • Export 1 WordPress database, and place the file into the hosting account
Move or Copy WordPress files to another folder
This service includes:
  • Move WordPress files to another folder
    • We will update the site and home URLs to match the new location
  • We will update the site and home URLs to match the new location
    • Additional services may be required to create a functional copy of your site
Install WordPress
This service includes:
  • Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.
Create and activate a child theme in WordPress
This service includes:
  • Create and activate a child theme
Database find and replace
This service includes:
  • Update up to 5 of the following for a WordPress site:
    • Domain
    • Database table prefixes
    • Replace other information
      • "Information" Example: Update the company name, phone number, etc, across all pages and posts
Change the domain in WordPress
This service includes:
  • Update the domain in WordPress
  • Search/Replace of old domain with new domain to ensure functionality
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